Cancellation and Refunds
Exact timelines, no discretion clauses. All amounts are in INR.
The tool is free
The AdsLens tool is free to use, with no account and no subscription. There is nothing to cancel and nothing to refund.
Voluntary support payments
AdsLens accepts optional support payments of ₹49, ₹199 or ₹499. Every support payment is a one-time charge. It is not a subscription, it does not recur, and nothing renews automatically. No feature is unlocked by paying, so no service is lost by not paying.
Refund window: 7 days
A support payment can be refunded in full if you request it within 7 days of the transaction. Email hello@adslensai.com with the payment reference (the Razorpay payment ID or order ID from your receipt). No reason is required.
Processing time: 5-7 business days
Once a refund is approved, it is processed within 5-7 business days to the original payment method. We confirm by email when the refund is initiated. The time it then takes to appear on your statement depends on your bank or card issuer.
Failed payments where money was deducted
If a payment failed but the amount was deducted from your account, the amount is auto-reversed by your bank, typically within 5-7 business days. No request is needed. If it has not appeared after 7 business days, email hello@adslensai.com with the payment reference and we will follow it up with the payment gateway.
Paid ad-management services
For paid Meta ad-management engagements, the scope, fees, billing schedule and cancellation and refund terms are agreed in writing before any work begins. Refunds for those engagements follow that written agreement.
Contact
Refund requests and questions: hello@adslensai.com or +91 7024332332. AdsLens, Bhopal, Madhya Pradesh, India. We reply within 24 hours on business days.